Abstract

This research aims to assess the impact of a specialized training program on the enhancement of technical skills among mid-level employees within small-scale Micro, Small, and Medium Enterprises (MSMEs). The study focuses on a cohort of mid-level employees in MSMEs, aiming to understand how training interventions contribute to the development of technical skills crucial for their roles. The training program comprises targeted activities designed to address the specific technical demands faced by employees in these organizations. Following the training period, a comprehensive evaluation was conducted utilizing ANOVA’s model, encompassing the levels of reaction, knowledge, and behaviour. Preliminary findings suggest positive responses at the reaction level, with participants expressing engagement and enthusiasm. The study delves into the nuanced changes in knowledge levels, and initial assessments indicate a positive impact on technical skill acquisition. Behavioural changes in terms of improved technical proficiency are explored, providing insights into the effectiveness of the training. Qualitative data obtained through discussions illuminate the participants’ perspectives, shedding light on the practical implications and challenges faced in integrating the acquired technical skills within the small-scale MSME context. In conclusion, this research contributes to understanding how training initiatives can strategically enhance technical skills among mid-level employees in small-scale MSMEs, offering valuable insights for both practitioners and policymakers in optimizing skill development programs in similar organizational settings.