TQM ADOPTION EFFECTS ON AN ORGANIZATIONAL PERFORMANCE – A CASE STUDY ON BAHIR DAR TEXTILE SHARE COMPANY

Abstract
The purpose of this study is to assess the effect of total quality management on organization performance in Bahir Dar Textile Share Company. Specifically, the study examines the variables product quality, operational quality and customer service quality that has their effect on organization performance. This study is conducted on explanatory design of research. The study employs stratified with simple random sampling technique to select the sample respondents. Findings indicate that product quality followed by customer service quality and operational quality have a significant positive effect on organization performance.

Authors
Addisu Melkamu
Wollega University, Ethiopia

Keywords
Total Quality Management, Organization Performance, Operation Quality, Customer Service Quality
Published By :
ICTACT
Published In :
ICTACT Journal on Management Studies
( Volume: 6 , Issue: 1 )
Date of Publication :
February 2020
DOI :

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