TQM ADOPTION EFFECTS ON AN ORGANIZATIONAL PERFORMANCE – A CASE STUDY ON BAHIR DAR TEXTILE SHARE COMPANY

ICTACT Journal on Management Studies ( Volume: 6 , Issue: 1 )

Abstract

vioft2nntf2t|tblJournal|Abstract_paper|0xf4ffe6652b0000004bcd020001000500
The purpose of this study is to assess the effect of total quality management on organization performance in Bahir Dar Textile Share Company. Specifically, the study examines the variables product quality, operational quality and customer service quality that has their effect on organization performance. This study is conducted on explanatory design of research. The study employs stratified with simple random sampling technique to select the sample respondents. Findings indicate that product quality followed by customer service quality and operational quality have a significant positive effect on organization performance.

Authors

Addisu Melkamu
Wollega University, Ethiopia

Keywords

Total Quality Management, Organization Performance, Operation Quality, Customer Service Quality

Published By
ICTACT
Published In
ICTACT Journal on Management Studies
( Volume: 6 , Issue: 1 )
Date of Publication
February 2020
Pages
1186-1195

ICT Academy is an initiative of the Government of India in collaboration with the state Governments and Industries. ICT Academy is a not-for-profit society, the first of its kind pioneer venture under the Public-Private-Partnership (PPP) model

Contact Us

ICT Academy
Module No E6 -03, 6th floor Block - E
IIT Madras Research Park
Kanagam Road, Taramani,
Chennai 600 113,
Tamil Nadu, India

For Journal Subscription: journalsales@ictacademy.in

For further Queries and Assistance, write to us at: ictacademy.journal@ictacademy.in