Abstract

In the present Study, the operational process of the pharmacy department and its quality standards were assessed in a multi-speciality hospital at Chennai. The operational efficiency of the hospital pharmacy could be observed and quality standards of the dispensing and inventory process, percentage of wastage of the drugs. It would be assessed to find out whether the standard of the pharmacy services provided by the Hospital. These quality issues are converted into perceptions and opinions are estimated by using a validated questionnaire among the patient and health care professionals like pharmacists and Nurses. The quality gaps arising would be identified and remedial improvement methods would be suggested. The research design of the study is Descriptive research design and the data was primary data collected by questionnaire from the healthcare professionals. The Outcome of the study can offer insights on the Pharmacy’s Quality standards to the hospital staff, and it will result in good operational efficiency in the Hospital.