CUSTOMER SERVICE – A PERSPECTIVE OF BANKING IN TAMILNADU
Abstract
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The banking sector plays an essential role in the development of Indian economy. Before the sunrise of independence, the development of the banking area became now not satisfactory. In the ones days the purpose of the bank changed into to earn profit as opposed to render offerings to the public at big. A bank is a group, which deals with money and credit. For a not unusual guy, a bank way a shop residence of money, for a businessman it''s far an institution of finance and for an everyday customer it''s far a depository for his financial savings. Honestly banks are enterprise corporations selling financial institution offerings. Banks play a crucial function to serve the human beings and improve the financial system of any U.S. Now-days, banking area acts because the backbone of current business. Improvement of any united states in particular relies upon upon the banking machine. A bank is an economic group which offers with deposits and advances and other related offerings. There’s vast distinction amongst age in regards to the size of centers. There is no tremendous distinction among age in regards to the size of strategy, Orientation, know-how, Empathy, Responsiveness, Accessibility, area and device. There may be no large distinction amongst Literacy stage with regard to the dimension of Responsiveness, assurance, prices, centers and space. There’s no vast difference among Literacy degree with reference to the measurement of strategy, Orientation, understanding, Empathy, Responsiveness, Accessibility, area and system. In the days to come, banks are anticipated to play a totally critical position in the monetary improvement and the rising market will offer enterprise and advertising and marketing opportunities to harness. As banking in India becomes increasingly know-how supported, capital will become the best property of the banking system.

Authors
N Selvaraj
Saraswathi Narayanan College, India

Keywords
Banks, Customers, Development, Modern Day Commercial Enterprise, Client Mindset
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Published By :
ICTACT
Published In :
ICTACT Journal on Management Studies
( Volume: 7 , Issue: 2 , Pages: 1408-1416 )
Date of Publication :
May 2021
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120
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