Abstract

This study aims to examine the relationship between Top Management Commitment (TMC) and organizational performance in ISO 9001 certified manufacturing organizations. Further, the study tries to investigate the impact of TMC on indicators of organizational performance. In addition, the study examines the effect of company size on the relationship between TMC and organizational performance in ISO 9001 certified manufacturing organizations. For this purpose, a questionnaire was administered to 128 ISO 9001 certified manufacturing organizations and the response was collected from 455 quality management personnel. Karl Pearson’s coefficient of correlation was employed to examine the relation between TMC and organizational performance in ISO 9001 certified manufacturing organizations. Multiple regression analysis was performed to investigate the impact of TMC on organizational performance in ISO 9001 certified manufacturing organizations. Analysis of Variance (ANOVA) was used to examine whether the perception of TMC on ISO 9001 standard would differ across company size. The study reveals that there is a high degree of correlation between TMC and organizational performance. The study further shows that there is a significant impact of TMC on indicators of organizational performance. The study demonstrates that the perception of TMC on ISO 9001 standard differs according to company size.