Customer reviews play pivotal roles in consumers’ purchase decisions, but the sheer volume of text data can be overwhelming. In existing system, while ensemble methods can enhance performance, the associated computational complexity and resource intensiveness should be carefully considered, and appropriate measures should be taken to address these challenges in the context of Customer Review Summarization. This study introduces a Particle Swarm Optimization (PSO) based optimized architecture for a Bidirectional Convolutional Recurrent Neural Network (BiCRNN) with a group-wise enhancement mechanism tailored for Customer Review Summarization and named as OBiCRNN. This model is designed for the perspective of customer review summarization, aiming to effectively capture sentiments and generate concise summaries. The integration of PSO optimizes the network parameters, enhancing the learning process. Feature extraction is done by Modified Principal Component Analysis (MPCA) which uses correlated feature sets and extracts most informative features for given datasets. BiCRNN utilizes bidirectional LSTM and GRU layers for comprehensive context understanding, while the group-wise enhancement mechanism categorizes sentiment-related features, amplifying essential sentiments and attenuating less relevant ones. With this novel approach, the architecture leverages both PSO and BiCRNN for an advanced framework in customer review summarization where outcomes demonstrate the effectiveness of the deep learning (DL) model in producing coherent and informative summaries, enhancing the accessibility of customer feedback for both consumers and businesses. The study contributes to the field of natural language processing (NLP) and customer sentiment analysis, offering a scalable solution for managing the wealth of information present in online customer reviews.
V. Sriguru, D. Shanmuga Rajathi
RVS College of Arts and Science, India
Customer Review Summarization, Particle Swarm Optimization (PSO), Feature extraction, Bidirectional Convolutional Recurrent Neural Network (BiCRNN)
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| Published By :
ICTACT
Published In :
ICTACT Journal on Soft Computing
( Volume: 15 , Issue: 2 , Pages: 3523 - 3531 )
Date of Publication :
October 2024
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