Total Quality Management (TQM) is a widely recognized management philosophy that has revolutionized various industries, including healthcare, by striving to enhance the quality of services provided to patients. TQM can help hospitals differentiate themselves from their competitors by providing higher quality care, better patient outcomes, and improved efficiency. This can help attract more patients and increase revenue, which is essential in an increasingly competitive healthcare market. TQM principles encourage employee involvement and empowerment, which can lead to increased job satisfaction, better teamwork, and improved staff performance. TQM emphasizes the need for continuous improvement and waste reduction. By implementing TQM practices, hospitals can increase efficiency in processes, reduce waste, and improve the overall quality of care. A study on TQM implementation in hospitals can help identify the most effective strategies for engaging employees and improving organizational culture. However, implementing TQM in healthcare is not a simple process and faces numerous challenges that hinder its success. This paper examines the challenges encountered in implementing TQM in healthcare in terms of identifying the quality of care within the hospitals and to analyse the barriers in improving quality and to explore the perceptions of nurses on training for them in TQM. In this study, we aim to explore the implementation of TQM principles in the healthcare facilities of Thoothukudi district, with a focus on improving patient care and outcomes. The study findings suggest that TQM implementation in the healthcare sector in Thoothukudi district is moderate, with a significant positive impact on healthcare quality. This is valuable guidance for healthcare organizations in Thoothukudi to optimize their TQM practices, streamline processes, reduce errors, and enhance patient satisfaction. This paper suggests some principles to follow while developing quality improvement in their organisations. By adopting TQM principles effectively, organizations can improve patient outcomes, safety, and overall satisfaction.
A. Aysha Muzammila and R. Samundeswari
A.P.C. Mahalaxmi College for Women, Affiliated to Manonmaniam Sundaranar University, India
TQM, Healthcare, Hospitals, Quality Management, Barriers
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| Published By :
ICTACT
Published In :
ICTACT Journal on Management Studies
( Volume: 9 , Issue: 2 , Pages: 1740 - 1744 )
Date of Publication :
May 2023
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